Crescendo

WHAT'S IN THE BOX?

Crescendo comes in an award winning box with a beautifully designed instruction manual, wireless induction charger and USB wire. What is in the box Crescendo

WHAT SIZE IS CRESCENDO?

Crescendo is a slim toy, which is what makes it great for people who may not already own many vibrators. Crescendo is 1.6 inches x 1.4 inches at the widest point, and 8.5 inches long. At the narrow end the circumference is 3.5 inches and at the wider end 4.75 inches (excluding the 'ears'). In metric, this is 3.5cm x 4cm at the widest point and 21cm long, with a circumference of 9cm at the narrow end and 12cm at the wider end. Crescendo weighs 5.6 oz or 160g. Crescendo dimensions

CAN CRESCENDO BE USED DURING SEX?

Yes, Crescendo is a really great toy for use during intercourse. It can be used both externally or internally during sex and has many awards for being the best sex toy for couples. You can check out the Play page for more ideas on how to introduce Crescendo into your sex life. Crescendo great for sex

WHAT MAKES CRESCENDO UNIQUE?

Crescendo is unique in a number of ways & the most exciting being that it can be infinite toys in one! Because of its bendable design, you can flex Crescendo into any shape that works for you or your partner. That could be a curved shape to stimulate the G-spot, an S-shape to stimulate both the clitoris and G-spot at the same or or a J shape to curve around the head of the penis. Crescendo is designed to be truly unisex and gender-neutral so people from all orientations can enjoy it. Crescendo has six motors along the length of its shaft, so there are multiple stimulation points throughout. All the motors can be programmed individually and controlled using the app so you can create a vibe that is completely tailored to you. For more ideas on how to use Crescendo, check out our Play page. Crescendo unique bendy vibrator

WHAT IS THE DESIGN INSPIRATION BEHIND CRESCENDO?

Our relationship with sexuality starts with our fingers. They are our very first 'sex toy'. Our fingers help us discover and stimulate our erogenous zones. That is what we designed Crescendo to elevate - create the ultimate finger that can be bent to any shape and reach, discover and arouse the deepest parts of our bodies, we didn't know existed and achieve new heights of pleasure. Crescendo design inspirating fingering

IS CRESCENDO A GOOD FIRST-TIME VIBRATOR?

A lot of our customers tell us that Crescendo is their very first vibrator. We think it is the perfect toy for anyone looking to explore, discover and stimulate their body in new ways. As every body is unique, Crescendo's bendability allows users to make it their toy without needing to plan in advance what could work for them. That's also why Crescendo makes the best vibrator gift for your partner. Crescendo best first time vibrator

HOW DO I CHARGE MY CRESCENDO?

Before placing Crescendo on the charger, make sure the charger is connected to a good USB power source, a laptop or wall plug. Once plugged in, check that the charger shows 3 lights in a sequence - Red, Green, Orange. After that, place Crescendo flat on the charger with the minus buttons next to the arrow on the charger as shown in this video. During charging the side lights on Crescendo will glow on-and-off. The light on the back of the charger will also blink green indicating charging. Once charging is complete, this light will go solid green and the side lights on Crescendo will switch off. Crescendo

HOW LONG DOES THE BATTERY LAST?

Crescendo takes 45 minutes to charge and lasts more than an hour with all 6 motors running at full power, the Max Max vibe. It will last even longer when running with other vibe patterns or at a lower intensity.

HOW CAN CRESCENDO BE USED ON THE G-SPOT AND CLIT?

Crescendo makes an excellent male masturbator sex toy. You can bend Crescendo into a 'J' shape and position it along the underside of your shaft and over the penis head, or you can bend it into an 'O' shape and run it up and down the length of your shaft with lots of water-based lube. Check out our Play page for more ideas. Crescendo ultimate g-spot vibrator

HOW CAN CRESCENDO BE USED ON THE PENIS?

Crescendo makes an excellent male masturbator sex toy. You can bend Crescendo into a 'J' shape and position it along the underside of your shaft and over the penis head, or you can bend it into an 'O' shape and run it up and down the length of your shaft with lots of water-based lube. Check out our Play page for more ideas. Crescendo

IS CRESCENDO SAFE FOR ANAL PLAY / PROSTATE MASSAGE?

While some sex toy experts have written about their experience using Crescendo as a anal toy, we do not recommend using it as such. Due to the way the rectal muscles work, unless the toy has a flared base, there is always the possibility of it getting sucked into the body during anal play.

HOW EASY IS IT TO TRAVEL WITH CRESCENDO? CAN I CHARGE IT IN OTHER COUNTRIES?

Crescendo is perfect for traveling, especially when taking in your hand luggage. Crescendo comes with a beautiful travel pouch for discreet safekeeping while you travel. Since Crescendo's wireless induction charger connects to any USB power outlet (or computer), you can charge it anywhere in the world.

WHAT ARE THE 'EARS' (RAISED WINGS) ON CRESCENDO FOR? DO THEY VIBRATE?

There are 2 powerful vibration motors under the ears (raised wings) - one at each end of it. The ears transfer the vibrations from these motors along its edges to produce a distributed rumble. Being soft you can press them against your erogenous zones to get a very different sensation. Crescendo

WHAT DO THE BUTTONS ON CRESCENDO DO?

You can control Crescendo without connecting to the app using the buttons. Use the arrow buttons to cycle through the vibes, and use the + and - buttons to change the intensity. To turn Crescendo ON / OFF press and hold the right arrow button for 2 seconds. To connect to the app, open the app and when it prompts you to connect with Crescendo, press and hold the left arrow button for 2 seconds. Crescendo

MY CRESCENDO ISN'T CHARGING. MY CRESCENDO DOESN'T CHARGE. WHAT SHOULD I DO?

If the light on the side of the charger turns solid red when you place Crescendo on it, this means that it isn't aligned properly. Lift Crescendo off the charger and place it down again, making sure the minus button on Crescendo is next to the arrow on the side of the charger. Once it is in the correct position, the charger light will start flashing green, and the lights on the side of Crescendo will begin to glow. Also make sure to use a good USB charger plug of computer to power the USB of the charger. You can see how to place Crescendo correctly on the charger in this video.

WHAT ARE YOUR PRODUCTS MADE OF?

All of our products are made from high quality, FDA-approved, premium body-safe silicone.

WHERE CAN I FIND THE SERIAL NUMBER TO REGISTER MY WARRANTY?

On Crescendo, you can find the serial number on the bottom of the charger. It will be a long number starting with MV.

WHAT SHAPES CAN YOU BEND CRESCENDO INTO?

Crescendo's claim to fame is, infinite toys in one. Crescendo can be bent into as many shapes as you want. Simply bend it with your hand into an I, C, U, L, O, S and everything in between. You will find lots of exciting shapes and play ideas in our Play page. Crescendo infinite toys in one

CAN I USE LUBE WITH CRESCENDO?

Absolutely. We always recommend using a water-based lubricant along with Crescendo to get the most of your Crescendo. Also, lotions and oils are a great addition if you like to lead up to your time with Crescendo by giving your partner a sensual massage.

HOW DO I RESTORE FACTORY SETTINGS ON MY DEVICE?

Make sure the device you want to reset is connected to the app. On the MysteryVibe app, swipe down to the vibe store. Tap on the gear at the top right and select 'Restore factory settings'. This will replace the vibes you currently have on your device with the original, pre-loaded ones.

HOW DO I CLEAN MY CRESCENDO?

Crescendo is 100% waterproof, so you can safely submerge it in water to clean it. We recommend cleaning it before and after use, using either soap and water or a specialised toy cleaner.

MY CRESCENDO WON'T TURN ON

Your Crescendo may be stuck in boot mode, where it is unable to turn on correctly. To fix this, please place your Crescendo on the charger and wait for the lights on the side to pulse gently - this means it is charging properly. Let Crescendo charge for around 15 minutes, and then try turning it on. In order to prevent this from happening again, connect your Crescendo to the app and install the firmware update when it prompts you to. This is quite a large file so it will take around 10 minutes, but once you have successfully installed the new firmware then you shouldn't see this issue again.

HOW DO I LOCK / UNLOCK MY CRESCENDO?

Once you've found a vibe that you like, you can lock your Crescendo so that you don't accidentally change the setting during play. To do this, hold down both the + and - buttons at the same time for 3 seconds. Your Crescendo will vibrate momentarily to indicate that it is now locked and then the buttons won't affect Crescendo. To unlock Crescendo, hold down the + and - buttons again for 3 seconds.

Tenuto

WHAT'S IN THE BOX?

Tenuto comes in a beautifully designed box with a slick instruction manual and USB charging wire. What is in the box Tenuto

HOW BIG IS TENUTO?

The inside dimensions of Tenuto before stretching are 1.5 inches x 1.5 inches. Once it is stretched, it is around 2 inches x 2 inches. How big is Tenuto

HOW DO I WEAR TENUTO?

Make sure Tenuto is turned on before putting it on. Before wearing Tenuto, generously apply water-based lubricant on Tenuto, your penis, or both. Stretch and open Tenuto's 'wings' and slide it on. Sit your testicles above Tenuto or place through the opening below, one at a time. You can connect to the app if you want to control Tenuto while wearing it. Once Tenuto is on, enjoy a firm grip and play stronger for longer. How do I wear Tenuto

HOW DO I CHARGE TENUTO?

To charge Tenuto, plug in the micro USB wire into the port at the back of Tenuto. You can connect the USB wire to any USB plug or computer for power. The light on the underside of Tenuto will blink to indicate charging. When charging is complete this light will go off. How do I charge Tenuto

CAN TENUTO BE WORN DURING SEX & INTERCOURSE?

Tenuto is designed to be worn comfortably during intercourse. Tenuto's front three motors is not only designed to stimulate the penis but also deliver powerful vibrations to the partner's labia and clitoris. Tenuto During Sex and Intercourse

WHAT ARE THE DIFFERENT WAYS I CAN USE TENUTO?

You can use Tenuto in a number of different ways: as a cock ring, as a masturbator, as a nipple stimulator and many others. You will find lots of ideas on our Play page. Tenuto different ways to use

WHAT DO THE BUTTONS ON TENUTO DO?

You can control Tenuto without connecting to the app using the buttons. Use the arrow buttons to cycle through the vibes, and use the + and - buttons to change the intensity. To turn Tenuto ON / OFF press and hold the right arrow button for 2 seconds. To connect to the app, open the app and when it prompts you to connect with Tenuto, press and hold the left arrow button for 2 seconds. Tenuto what the buttons do

HOW DO I LOCK MY TENUTO?

Once you've found a vibe that you like, you can lock your Tenuto so that you don't accidentally change the setting during play. To do this, hold down both the + and - buttons at the same time for 3 seconds. Your Tenuto will vibrate momentarily to indicate that it is now locked and then the buttons won't affect Tenuto. To unlock Tenuto, hold down the + and - buttons again for 3 seconds. Tenuto how to lock

HOW LONG DOES THE BATTERY LAST?

Tenuto takes around an hour to charge and lasts 90 minutes at full power (Mad Max Vibe).

WHAT ARE YOUR PRODUCTS MADE OF?

All of our products are made from high quality, premium body-safe silicone.

WHERE CAN I FIND THE SERIAL NUMBER TO REGISTER MY WARRANTY?

Early batches of Tenuto don't have a serial number so please use your order number instead when registering your warranty on our site. This will be a four or five digit number that you can find on your order confirmation. For later batches the serial number can be found on the side of the box - it will be a long number starting with MVT.

HOW DO I RESTORE FACTORY SETTINGS ON MY DEVICE?

Make sure the device you want to reset is connected to the app. On the MysteryVibe app, swipe down to the vibe store. Tap on the gear at the top right and select 'Restore factory settings'. This will replace the vibes you currently have on your device with the original, pre-loaded ones. Tenuto how to Restore Factory Settings

HOW DO I CLEAN MY TENUTO?

We recommend cleaning Tenuto before first and after every use, either with soap and water, or a specialised toy cleaner. You can safely run Tenuto under the tap but don't completely submerging it in water as this may damage it.

App

DO I NEED THE APP OR CAN I PLAY WITH THE TOYS ON THEIR OWN?

Mysteryvibe is all about pleasure, with you at the centre of it. All our products work seamlessly without the APP. They come with an exciting collection of preinstalled vibes and you can navigate between them using the buttons on the product.

WHAT CAN I DO WITH THE APP?

The App is a completely free add-on to widen your experience of the products. With the App you can change the installed vibes by downloading new ones from the Vibe store. The App also allows you or your partner to control the device via bluetooth. You can create your own custom vibes of up to 5 minutes long and save them onto your device for offline play. MysteryVibe App Features

CAN I CREATE MY OWN VIBES?

You can create your own vibes on the MysteryVibe App. Swipe down to the vibes menu and then tap on 'Create'. From there, you can design your own vibration patterns, choosing the vibration pattern and intensity in each of the six motors indvidually. Once you have created your own vibe, you can give it a name and add it to the library. From the Library you can add the Vibe to your device. Check out our step-by-step video guide on using the app here. MysteryVibe App create my own vibration patters

WHAT DISTANCE CAN I CONTROL CRESCENDO OR TENUTO FROM USING THE APP?

The MysteryVibe app works on Bluetooth low energy technology and can be used to control Crescendo or Tenuto within a 10-metre (30 feet) range. We are also working on creating a long-distance version of the app where you will be able to connect with your partner via wifi and control their device over long distance. We don't currently have a release date for this yet as we want to make sure it is as secure as possible to make sure you are always secure. MysteryVibe App what distance can I control Crescendo

HOW DO I SWAP BETWEEN CRESCENDO AND TENUTO ON THE APP?

To change between Crescendo and Tenuto on the app, swipe down to the vibes menu and then click the gear wheel at the top right corner. Scroll down in the settings menu and you will see 'Swap device'. Here you can change between Crescendo and Tenuto. Click 'Save' and then 'Done' and you will be able to connect to the new device you have chosen. Here is a quick video demonstrating this. MysteryVibe App how to swap between Tenuto and Crescendo

MY PHONE IS ASKING FOR A PIN NUMBER WHEN I TRY TO CONNECT. WHAT SHOULD I DO?

Some Android phones will prompt you to enter a PIN number when connecting your Crescendo or Tenuto to the app. This PIN number is assigned by your phone, not by the app as we don't have any PINs in the app. The most common PINs on Android are 000000, 0000 and 1234. If you are still unable to connect, go to Settings → Applications → All → Bluetooth Share and tap on Force Stop → Clear cache → Clear Data. You should now be able to connect successfully.

WHEN I CONNECT TO THE APP, IT ASKS ME TO UPDATE MY DEVICE. WHY IS THAT?

We regularly release new features to improve reliability and make our products even more exciting. The update file is quite large and can take around 10 minutes to complete, however you will only need to do this once after an app update.

I CAN'T ACCESS GOOGLE PLAY STORE, CAN I DOWNLOAD THE ANDROID APK HERE?

Yes you can download the ANDROID APK FILE here.

DOES THE APP WORK ON WINDOWS PHONES?

Unfortunately, since Microsoft has discontinued support for Window Phone OS, the MysteryVibe App is only available on iOS & Android.

I GET AN ERROR WHEN I TRY TO UPDATE THE FIRMWARE USING THE APP. WHAT SHOULD I DO?

The firmware file is quite a large one and the file transfer takes around 10 minutes. If there are any interruptions during this time, such as a phone call or Bluetooth interference, it could show an error. In this case, simply tap on the circle again to restart the update and it should work perfectly. Alternatively you can go to your phone's Bluetooth settings and 'Forget' your device. Then delete and reinstall the MysteryVibe app. The firmware should now download with no errors. If you are still having problems after trying these steps, please email support@mysteryvibe.com and we will be able to help further.

MY APP IS STUCK ON 'UPDATING FIRMWARE'

Please try the following: 1/ Make sure you have the most up to date version of the app on your phone. If you're not sure, please delete and reinstall the app on your phone. 2/ Make sure you have selected the correct device (either Crescendo or Tenuto) on your app. To change between them, please swipe down from the home screen and then tap the cog in the top right hand corner. Scroll down to where it says 'swap device' and then make sure you have selected the device you're trying to connect with. 3/ This is often an indication that the bluetooth pairing is wrong and the APP cannot access the secure features of the device, go into your Bluetooth Settings on your phone and 'Forget' your device, then try reconnecting through the APP. If you're still having issues with the app after trying these steps, please reach out to support@mysteryvibe.com and we will be able to help further.

THE APP DOESN'T COMPLETE THE VIBE SYNC PROCESS, DEVICE DISCONNECTS PART WAY THROUGH. WHAT SHOULD I DO?

This can be caused by a corrupted vibe file. Start the App in offline mode (without a device connected), and remove all custom vibes, then reduce the selected favourites from the vibe store so only one vibe 'MAD MAX' is selected. Close the APP and then restart and connect to device. The APP will now try to sync only one vibe. Once this works, then to re-add the vibes you want to use.

HOW DO I CHANGE THE VIBES AND INTENSITY USING THE APP?

Go to the playlist menu (the top circle). Here you can swipe left or right to change the Vibes on your device in real time. To change the vibe intensity use the slider at the bottom of the same screen. You can also live control each motor by touching the corresponding circles on the App.

HOW MUCH IS SHIPPING?

We provide free shipping worldwide. Please note that outside US and EU, if your country has local customs or duties, you may be required to pay that by the courier.

ARE THERE ANY COUNTRIES YOU CANNOT CURRENTLY SHIP TO?

Due to customs restrictions, we can not ship to Serbia, Ukraine, Thailand, Malaysia, Russia, mainland China, India, Africa and South America (excluding Mexico). If local law is prohibitive and your order is seized at customs, unfortunately there isn't anything we can do in these situations and your order will likely be lost. If for any reason we are unable to send your order out to you, we will let you know as soon as possible and refund you in full.

US ORDERS

We ship all our US orders from our Kentucky warehouse using Fedex. We aim to deliver all mainland US orders within two working days. However, depending on rare factors such as unusually high order volume, warehouse closures etc, it can occasionally take up to seven working days for your order to be fulfilled. Please ensure your destination has a secure point of delivery as Fedex doesn't take responsibility for the parcel being lost or stolen once they have dropped it off at the address. Tracking numbers are provided by email at the time of shipment. Note that although tracking numbers are sent when the order has been packaged for shipment, tracking information does not start to update until the package has arrived at the FedEx processing center. Please contact us at support@mysteryvibe.com with any questions you may have.

UK AND EU ORDERS

All of our European orders are shipped out from our warehouse in Manchester in the UK. We ship using either DPD or Royal Mail tracked. Please ensure your destination has a secure point of delivery as our couriers don't take responsibility for the product once they have dropped it off at the delivery address. Tracking numbers are provided by email at the time of shipment. Note that although tracking numbers are sent when the order has been packaged for shipment, tracking information does not start to update until the package has arrived at the processing center. Please contact us at support@mysteryvibe.com with any questions you may have.

INTERNATIONAL ORDERS

NOTE: International shipping does not include duties and taxes. Your local customs or post office may charge additional fees upon receipt. Please check with them if you are unsure. International order delivery times depend on a number of factors but most orders will be delivered within 10 working days of the order being placed. We mark our customs forms as discreetly as possible, calling our products 'personal massagers' in the item description. However we rely on the customer to ensure that these items are acceptable for import to their country.

WILL MY ORDER BE SHIPPED DISCREETLY?

We take great care with all our warehouses and courier partners to make sure the packaging is as discreet as possible. We believe that discretion is a major part of making our customer experience exceptional, so your order will be shipped out in plain packaging and won't mention 'sex' or 'vibrator' anywhere. Please note that international orders may contain a customs declaration form.

CAN I RETURN A PRODUCT IF I CHANGE MY MIND?

If you change your mind and decide you no longer want your product, you can return it unopened for a full refund within 30 days of purchasing. Please email support@mysteryvibe.com quoting your order reference number and we will let you know how to return your order to us. Unfortunately, if the package has been opened, we are not allowed to take it back due to the intimate nature of the product.

HOW LONG DOES DELIVERY USUALLY TAKE?

We aim to deliver all of our US and EU orders within 5 working days of the order being placed, however this may take longer depending on where we are shipping to and any local customs requirements.

General

DO YOU HAVE THE EC DECLARATION OF CONFORMITY?

Yes, MysteryVibe has the EC Declaration of Conformity. You will find the document below. MysteryVibe EC Declaration of Conformity

DO YOUR PRODUCTS HAVE THE CE and FCC MARKS?

Yes, our products have been tested and conform to CE and FCC regulations.

WHERE CAN I BUY YOUR PRODUCTS IN PERSON?

Please email us at hello@mysteryvibe.com if you would like to know the latest list of physical stores which sell our products.

ARE YOUR PRODUCTS TESTED ON ANIMALS?

We do not test our products on animals. We take great care in making sure every aspect of our manufacturing and sourcing process is thoroughly tested and certified to ensure 100% ethical production.

WHERE ARE YOUR PRODUCTS MADE?

Our hardware is designed in London, UK and our software is designed in New York, USA. The complete product is assembled in China under the highest international quality standards.

WHAT IS YOUR SHIPPING POLICY?

All in-stock orders are shipped within 1 working day from our warehouse in Kentucky. Depending on destination, it takes between 2 - 7 working days to arrive. For international orders, there could be additional time and costs associated with clearing customs.

I BOUGHT IT BY ACCIDENT / I HAVE NOT USED THE PRODUCT - HOW CAN I RETURN IT?

If you haven't used the product and want to return the product, please contact us and we will help you with the return and get a full refund. Please make sure the external seal is not broken. Due to the intimate nature of the product, we are only allowed to accept returns if the seal is still intact.

HOW CAN I BECOME AN AFFILIATE FOR MYSTERYVIBE?

You can sign up to become an affiliate by going to our Affiliates page.

DO YOU HAVE VIDEOS SHOWING HOW THE PRODUCTS ARE USED?

You will find some great play ideas on our Play page here. Also as our user base grows, more videos are coming out with people using it. You can find one example here.

WHERE DO I ENTER MY COUPON / DISCOUNT CODE?

When you have added the items you want to buy to your basket, go to your cart and in the box on the right hand side you will see a link that says 'gift card or coupon code'. Click here and enter your code and your dicount will be automatically applied.

WHAT CURRENCIES CAN I PAY WITH ON YOUR SITE?

You can pay in USD, GBP or EUR on our site.

WHICH PAYMENT METHODS ARE ACCEPTED ON YOUR SITE?

We accept Paypal, Apple Pay, Google Pay as well as all major cards like Mastercard, Visa and American Express.

IS PAYMENT ON YOUR SITE SECURE?

We take security extremely seriously. We use Shopify Plus as our platform, which is incredibly secure and meets all of the industry guidlines. We also use sitewide SSL in order to make sure all data, not just payment information is secure at all times.

I CAN'T FIND MY ORDER CONFIRMATION? HOW CAN I GET IT AGAIN?

Sometimes email services put our mails under 'Promotions' or 'Spam'. If you can't find the confirmation email, please contact us at hello@mysteryvibe.com and we will confirm that your order came through correctly and get back to you right away.